Updated: Mar 17
As a commercial cleaning service provider, it can get very tricky to satisfy the clients. Especially in commercial spaces and offices, there are too many people with opinions, and satisfying everyone gets difficult. But as an organization, making a positive first impression is essential. Hence, your service quality must be top-notch. Often one gets tricky clients and, in such instances, making a positive first impression is rather difficult. How do you impress a company when you provide such a service?
Here are a few tried and tested tricks to impress first-time clients. Read on to find out ways to ensure your clients are happy and willing to come back for more in the future.
Gain work experience
Any commercial space or office owner is likely to look for experienced and reputed companies which have established a brand. If you are new in the business, it is wise to take up whatever work you get and gather experience and reviews.
You can afford to be selective about clients when you have earned a reputation. There is a consistent flow of work. Moreover, gaining experience will keep you updated about new tools, equipment, methods, and expectations of commercial clients.
Flexibility with the schedule
A commercial cleaning service that can provide flexible scheduling always has an advantage over others. Office spaces particularly look for such services as they need to coordinate the service with their office hours.
Such flexibility is highly appreciated by offices. This is because they can schedule the service on off days or weekends. Also, if there is an emergency, a flexible schedule allows them to pre-pone or post-pone the service as required. As a commercial cleaner offering such an advantage, it will surely impress potential clients.
Good reviews and recommendation
Nothing impresses the client more than a service provider with good reviews and recommendations. If you have positive reviews and recommendations, those can be of immense help to create a worthwhile first impression.
When you are negotiating with a new client, they would like to know about the reviews and recommendations. Moreover, they may even want to crosscheck with your clients. This is where the reviews and recommendations you collected from previous clients come in handy.
Safety training and licenses
You can impress your clients by providing the cleaning service following all the rules and regulations of safety and precautions. Hence, your business must have licenses and workers well-trained in different safety procedures.
Also, there should be adequate safety measures taken to ensure that professional cleaners are ready to handle any mishaps and accidents that occur on the spot. All these measures can impress first-time clients. Hence, they will be willing to come back for more.
One or more from the client's side will likely be there to supervise the task. If the effort you put in seems cost-effective to them, the clients will be impressed enough to come back for more. The quality of the service must not get compromised under any circumstances.
It is wise to quote a standardized rate in the market for office cleaning and provide all the relevant services thoroughly. When the plans get executed well, the clients will recommend you and can even give you a contract for the service.
Running a professional cleaning service is all about making an impression and providing quality service. To impress any first-time clients these two factors are elemental. If you have a clean record and lots of positive reviews you can easily find more clients. This is only possible when you are providing quality service that is appreciated by every client.
Contact Metrowest Cleaning Systems for top commercial cleaning services in town. Our services are based in Massachusetts, New Hampshire & Connecticut.